RAKUS Co.,Ltd. officially released AI-FAQ, a new feature for its automated inquiry response system Rakuraku Automated Response, in October 2026. The feature uses AI and email data to reduce email handling. It creates and improves FAQs from actual emails and automates their operation.
RAKUS Co.,Ltd. added the new AI-FAQ feature to its automated inquiry response system Rakuraku Automated Response and officially released it in October 2026. The feature is designed to reduce email handling itself by using actual email data to create FAQ articles and automate their operation. This is intended to improve the efficiency of responding to customer inquiries.
AI-FAQ extracts recurring questions from customers and expands the FAQ articles. It builds an FAQ site based on the problems customers encountered and the information they wanted, rather than on the intuition of individual staff members.
AI-powered fuzzy search identifies the intent behind questions even when they use expressions or wording not included in the FAQ articles, guiding customers to appropriate answers and helping them resolve questions themselves. This is expected to reduce email handling.
AI automatically manages the service using daily email data and continuously improves the FAQ site to make information easier to find, enhancing accuracy and convenience while maintaining a reduction in email volumes.