Zendesk announced its newly established fiscal 2026 awards, “Zendesk Customer Award 2026” and “Zendesk User Champion 2026,” recognizing 5 organizations and 11 people, respectively. The awards recognize specific initiatives that contribute to improving the customer and employee experience.
Zendesk, a leading provider of AI-powered support services, announced its newly established awards for this fiscal year, “Zendesk Customer Award 2026” and “Zendesk User Champion 2026.” The former recognizes projects and organizations that have driven the transformation of customer and employee experiences and created value, while the latter recognizes leaders who have delivered results in the areas of Zendesk products and customer service and shared their knowledge externally.
Five organizations received the Zendesk Customer Award 2026: akippa株式会社, 株式会社NTTドコモ, NTT東日本株式会社, Kurashicom Inc., and 株式会社BANDAI SPIRITS. The awards recognize these organizations for driving transformations such as improvements in the customer experience and the enhancement and streamlining of operations.
Eleven people were selected for the Zendesk User Champion 2026 from the following companies: Araki Kenichi (荒木 賢一), Group Manager, Customer Support Group, akippa株式会社; Hoben Wataru (保延 渉), Cloud Solutions, Service Innovation Department, R&D Innovation Division, 株式会社NTTドコモ; Takao Kiyotaka (高尾 清貴), Executive Officer and General Manager, Business Platform Department, Kurashicom Inc.; Koda Daiki (甲田 大貴), Assistant Group Manager, Support Group, Product Department, Eight Business Division, Sansan 株式会社; Pareja Takanori (パレハ 隆則), General Manager, Partner Technology Department, Starbucks Technology Division, スターバックス コーヒー ジャパン株式会社; Katagiri Toshiyuki (片桐 俊之), Executive Officer in charge of Customer Support, タイミー; Ito Miki (伊藤 美紀), Support Unit, Business Support Division, ダイレクト出版株式会社; Kashiwagi Eiji (柏木 英二), Manager, Product Development Support Section, Mobile Development Department, Technology Division, 株式会社ドワンゴ; Nakai Maiko (仲居 麻衣子), Assistant Manager, Service & Customer Team, EC Strategy Department, 株式会社BANDAI SPIRITS; Murase Nobuyuki (村瀬 伸幸), Deputy General Manager, Development Department, Technology Management Division, 三菱電機ソフトウエア株式会社; and Togashi Kentaro (冨樫 謙太郎), Customer Service Department, Operations Management Division, Raksul Business Division, ラクスル株式会社.
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