Ricoh Japan has formed a capital and business alliance with Knowledge Work, aiming to fully roll out AI-powered sales-support services and generate ¥6 billion in sales in fiscal 2030. As its first offering, the company plans to launch AI Sales Meeting Notes for RICOH by the end of 2026.
Ricoh Japan entered into a capital and business alliance agreement with Knowledge Work. The investment ratio and investment amount have not been disclosed. Through the transformation of its AI-powered sales processes, the company will strengthen its support for AX (AI transformation).
As the first initiative under the alliance, the company will launch the sales-support AI service Knowledge Work AI Sales Meeting Notes for RICOH by the end of 2026. The service is expected to provide functions that transcribe and analyze sales meetings using AI and identify customers’ latent challenges.
Ricoh Japan is shifting from selling multifunction printers to solution-based sales focused on addressing customer challenges. Demand for its core products has been trending downward as digitalization and remote work become more widespread. The capital and business alliance will accelerate this business transformation.
The company has stated that it aims to generate ¥6 billion in sales in fiscal 2030, seeking business growth through AI-powered sales-support services.