TechMatrix began offering the AI chatbot solution FastBot AI Suite. The suite comprises FastBot, FastGenie and FastAnswer, combining 4 automated response methods to promote the automation of customer service and the use of knowledge.
TechMatrix announced on the 6th that it had begun offering the AI chatbot solution FastBot AI Suite. FastBot AI Suite combines the FastBot chatbot, FastGenie's generative-AI functions and FastAnswer's knowledge management capabilities.
The product allows users to select and combine 4 automated response methods, scenarios, vector search, RAG and generative-AI actions, according to business requirements, with the aim of automating customer service and ensuring consistency in responses.
The company aims to improve customer experience and operational efficiency across multiple channels through CRM functions integrated with FastHelp, connections to live chat and voicebots, and a knowledge-enhancement cycle involving the generation and updating of knowledge.
In the future, it aims to support the digital transformation of contact centers through FastSeries and improve CX through solutions that combine AI generation with knowledge management.