Kotoba Technologies' Koto speech foundation model has been adopted for the Japanese version of Salesforce Agentforce Voice, advancing the integration of real-time voice AI.
Kotoba Technologies' Koto speech foundation model has been adopted for the Japanese version of Agentforce Voice, provided by Salesforce. The adoption covers Japanese-language real-time voice AI functionality and is expected to strengthen Agentforce's Japanese-language capabilities through collaboration between the two companies.
The initiative combines Agentforce's CRM platform with Koto's speech technology and is positioned as part of efforts to improve the customer experience, including real-time voice capabilities.