The issue affecting 高知銀行’s web application services has been resolved, and the services have resumed. This summary focuses on the circumstances announced and the restoration notice.
On 21 October 2026, 高知銀行 announced that applications could not be submitted due to a system issue affecting the web application services on its website. The issue could potentially affect the web application functions generally, and customers were instructed to contact the nearest sales office or the relevant department.
The announcement specifically identified the Easy Loan web application service for smartphones, web applications for various seminars, and web reservations for individual consultations on internet investment trust transactions, among others. It also provided contact details for the relevant office or department during the restoration period.
In a follow-up announcement on 22 October 2026, the bank stated that the issue affecting the web application services on its website had been resolved and that the services had resumed. An apology to users was also published, and the bank stated that it would provide another update once restoration was complete.
The announcement does not provide specific details on the cause of the issue or measures to prevent a recurrence. At this point, the information focuses on completion of the restoration and updates to future notices.