ZOZO’s corporate IT team, under the CTO, is becoming a “force that accelerates development”: how it is building guardrails without stopping Claude use

ZOZO's information systems department is changing its role under the CTO's direction to accelerate development. Work is progressing on guardrails to enable continued use of Claude.

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The story

Since ChatGPT launched in November 2022, ZOZO has been developing generative AI infrastructure across the organisation. It is currently continuing to build an environment that integrates multiple generative AI tools.

At present, the company is said to have introduced Microsoft Copilot, Gemini Notebook and ChatGPT across the organisation. This has expanded the use of AI in internal development and operational processes.

Under the CTO's direction, the information systems department is strengthening its role as an “enabler of faster development,” with a policy of developing guardrails that allow Claude to continue being used.

At a glance

Generative AI adoption timelineSince ChatGPT launched in November 2022, the company has been developing generative AI infrastructure across the organisation

Tools coveredChatGPT introduced company-wide alongside Microsoft Copilot and Gemini Notebook

Organizational StructureUnder the CTO, the IT department is taking on a role as an enabler of faster development

Guardrail policyGuardrails are being developed under a policy of ensuring that use of Claude can continue

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