[Implementation case] 矢作建設工業 uses Backlog for work requests in its DX department, making responsible persons and progress visible

The story

矢作建設工業 adopted Backlog as part of the company-wide digital transformation initiative led by its digital transformation group, using it to improve a situation in which the process varied from project to project. The company established an operating model that converts chat-based requests into Backlog tasks and manages them by person responsible and deadline. This is intended to make request details and response histories more visible. The initiatives underway include setting up a dedicated onboarding project, establishing operating rules, and preparing procedures for applying the rules to external partners.

At a glance

Background矢作建設工業 adopted Backlog as part of its digital transformation initiative

PurposeUsed to track company-wide progress and share request and response histories

OnboardingCreated an onboarding project and converted manual completion into a task

Request managementConverted chat requests into Backlog tasks and recorded the person responsible and the deadline

Three-tier structureTasks are managed across 3 tiers: projects, processes and work items

Rule migrationCreated tasks to confirm usage rules for external partners and established compliance procedures

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