A survey of 300 people who used an on-site car appraisal service identified their reasons for choosing the service, what they found convenient, their concerns, how satisfied they were with the results, and their preparation beforehand.
In July 2026, NEXTAGE Co.,Ltd. is stated to have conducted an Internet survey of 300 men and women aged 20–69 who had used an on-site car appraisal service. The most common reason for choosing an on-site appraisal was “wanting to compare multiple dealers at once,” at 36.0%, followed by “the appraisal became an on-site visit after I applied for the appraisal service,” at 14.7%, and “I did not have time to take the car to a dealership,” at 14.0%.
The most common convenience cited was “the process was completed at home, saving me the trouble of visiting a dealership,” at 46.0%, followed by being able to compare multiple dealers at home. In addition, respondents valued being able to proceed efficiently while limiting the burden of travel, with 29.7% citing “the process was smooth and it did not take long to receive the quoted amount,” among other responses.
The most common concern before using the service was “receiving persistent sales calls,” at 33.3%, followed by “being offered a low appraisal amount and feeling that I might be pressured into selling cheaply,” at 32.0%, and “feeling that I might be pressured into signing a contract or selling on the spot,” at 28.7%. In practice, only 9.0% said they strongly felt pressured into signing a contract, while 62.7% said they did not feel pressured.
Regarding satisfaction with the appraisal amount, 67.7% were satisfied, comprising 16.7% who were “fully satisfied” and 51.0% who were “somewhat satisfied.” At the same time, 23.0% were “not very satisfied” and 5.7% were “not at all satisfied,” indicating variation in satisfaction levels.
For future preparation, “researching market prices” was the most common response, at 53.7%, followed by “requesting appraisals from multiple dealers and obtaining comparative quotes,” at 46.3%, and “deciding in advance whether to sell,” at 33.7%. Of those who completed an on-site appraisal, 68.7% sold their car either on the spot or at a later date, suggesting that the method of sale varies according to the factors people consider important.