The rollout background and use cases for the generative AI tool “Genspark,” which was deployed simultaneously to approximately 4,000 employees, with a focus on initiatives by Leopalace21 and 日総工産.
Leopalace21 began evaluating the generative AI tool “Genspark” in June in response to challenges in the use of existing AI tools, decided to adopt it within approximately 2 weeks, and began rolling it out company-wide in early July. Leopalace21 is proceeding with company-wide deployment for approximately 4,000 people and also plans to integrate the tool with its CRM, SFA and core systems.
Before the rollout, the company used tools including Microsoft’s Azure OpenAI Service. Although 60% of employees used them, the company faced the issue that they were not being used to their full potential. Another challenge was that, among the approximately 300 monthly users of one tool, the top 3 users accounted for 60% of usage. There were also concerns that strict data input rules could increase the risk of shadow AI.
Following the rollout, benefits became apparent, including shorter document preparation times and support during disasters. One reported example showed that preparing a one-page proposal document took less than half the time previously required. Going forward, the company will advance integration with its core systems, aiming to create a work environment in which tasks can be completed on a single screen.
日総工産 did not adopt a company-wide rollout, instead starting with a selected group of 60 people and gradually expanding. It introduced initiatives to build AI employees and automate the analysis of job data, preparation of job postings and matching with job seekers. More than 100 people now use the system, and the speed of feature additions was identified as a challenge because it is increasing the burden on frontline staff.