Sierra’s AI agent demonstrates capabilities unlike those of conventional chatbots in a call-center demonstration. The program also introduces the company’s involvement with OpenAI Chairman Bret Taylor, its full-scale expansion into the Japanese market, and the background to its acquisition of “OPERA TECH.”
The program introduces the true nature of Sierra, the AI agent said to have amazed Masayoshi Son (孫正義), as well as the control technology behind the company’s AI for call centers, its differences from conventional chatbots, and the factors driving the shift to AI.
The founder is OpenAI Chairman Bret Taylor, who is also the former CEO of Salesforce. Sierra has already achieved a valuation beyond unicorn status and is moving toward full-scale entry into the Japanese market following its acquisition of a Japanese company. The interview focuses on Morikawa Keita (森川馨太), head of Japan operations, and proceeds through demonstrations and case studies.