97% of 334 Japanese retailers intend to invest in “AI agents,” while 62% of consumers are “resistant” — Adyen survey

An Adyen survey found that 97% of 334 Japanese retailers intend to invest in AI agents. Meanwhile, 62% of consumers are resistant to adopting AI.

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The story

The survey covered 334 Japanese retailers and examined their intentions to invest in AI agents. The results reportedly showed that 97% were positively considering investment.

Consumer responses, by contrast, were different, with 62% reportedly resistant to the adoption of AI technology. The findings highlight a gap between businesses’ willingness to adopt the technology and consumers’ response to it.

At a glance

SubjectSurvey of 334 Japanese retailers

Intention97% intend to invest in AI agents

NatureWhile businesses show strong investment intentions, consumers are resistant to adoption

Reaction62% of consumers are reportedly resistant

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