At a keynote session at Nikkei xTECH NEXT Tokyo 2026, IT executives from Mitsubishi Materials ITS and Seven Bank discussed the key considerations for advancing digital transformation and the practical use of AI. They outlined plans to expand AI-driven development and to review operations one by one in order to leverage their strengths.
Nikkei BP hosted a panel discussion as a keynote session at its technology exhibition for building the future, Nikkei xTECH NEXT Tokyo 2026, to explore the key considerations for advancing digital transformation. The discussion featured Mitsubishi Materials IT Solutions President Itano Norihiro (板野則弘) and Seven Bank Executive Officer Takizawa Suguru (滝沢卓).
The discussion covered a wide range of topics, including legacy-system modernization, approaches to digital transformation and key points in the use of AI. President Itano Norihiro (板野則弘) and Executive Officer Takizawa Suguru (滝沢卓) introduced their companies' recent initiatives. Executive Officer Takizawa Suguru (滝沢卓) said the company plans to expand AI-driven development as a business area going forward.
During the session, an attendee asked, "There are cases where introducing AI lowers the quality of customer service. How should companies proceed?" President Itano Norihiro (板野則弘) replied that companies should select areas for AI application by verifying operations one by one without losing their own strengths.
Chairperson Yajima (矢島) stressed that management's understanding is important for advancing digital transformation. Yajima (矢島) said the organization also supports changes in management decision-making and IT investment policies.