Recruit temporarily suspended its used-car information site Carsensor.net and related services after detecting suspicious access. The suspension began at around 5:00 p.m. on the 17th, and the company will continue providing updates while the restoration timing remains undecided.
Recruit detected suspicious external access to systems associated with the used-car information site Carsensor.net and temporarily suspended the site and related services. The company said the measures were taken to ensure the safety of customers and business partners and to determine the scope of the impact. It is working to identify the cause and determine the full extent of the damage, and plans to announce the resumption timing on the websites of the respective services once the outlook becomes clear.
The suspension covers the web version of Carsensor.net, the Carsensor app and C-match, an operational support service for used-car dealers. C-match is a system for dealers that handles vehicle information registration and replies to user inquiries. The suspension is disrupting dealer operations.
Carsensor is one of Japan's largest information sites, listing used-car information for approximately 520,000 vehicles. Because the service is suspended, users cannot search for vehicles or contact dealers. Some dealers have switched to handling inquiries through their own websites or by telephone and are encouraging customers to use other sites.
The services were still suspended as of the morning of the 19th. A detailed investigation into the cause and scope of the impact is continuing, and no restoration timetable has been provided. Trends in cyberattacks related to observations by the National Police Agency have also been reported, and further updates are expected.