TableCheck, which provides reservation and customer management services, has investigated the realities of the restaurant industry as it tackles no-shows and the issue of referral fees charged by restaurant listing sites.
No-shows arising from a failure to notify restaurants of cancellations are considered a serious issue in the restaurant industry, with annual losses estimated at approximately ¥200 billion. Cancellations occur for various reasons, including cases citing influenza, resulting in wasted ingredients and empty tables.
TableCheck is working to improve how restaurants handle cancellations and manage information through its reservation and customer management systems. The article provides a detailed account of TableCheck’s initiatives and the structural challenges facing restaurant operators.
Taniguchi Yu (谷口 優), TableCheck’s Representative Director, President and CEO, has expressed strong concern not only about no-shows but also about referral fees charged by restaurant listing sites, and aims to reform the restaurant reservation experience and revenue structure.
The article focuses on TableCheck’s initiatives and describes in detail how the company seeks to change cancellation countermeasures and reservation management for restaurants.