For approximately 16,000 new MNP contracts at Docomo stores, the important information disclosure and consent screen regarding disclosure to Google as a third party did not appear. This has raised concerns that the information may have been transmitted without authorization.
It was confirmed that, in approximately 16,000 new MNP contracts at stores, user information was handled without the consent confirmation screen or important information disclosure regarding disclosure to Google as a third party.
In this case, the RCS consent screen is also reported not to have appeared, raising concerns that the missing consent screen may have affected the transmission of information.
According to reports available at this time, the cause and details of measures to prevent a recurrence are unknown. The only information reported is that the facts are being verified and investigated.