A free online seminar on developing and implementing customer harassment guidelines will be held from 13:00 on Tuesday, 6 October 2026. It will explain initial response rules that enable frontline staff to respond without confusion and procedures for visualising reporting flows.
Humap, operated by research company Asmarq, will hold a free online seminar from 13:00 on Tuesday, 6 October 2026. Kosuge Masahide (小菅昌秀) of Summit Human Resources Development will serve as the speaker and provide details on how to implement guidelines in a form that can be used in the workplace, focusing on distinguishing legitimate complaints from customer harassment and on initial responses by frontline staff.
The seminar will go beyond basic countermeasures and cover the definition of the guidelines, practical design that works in the workplace, initial response rules and visualisation of reporting flows by position, and how to implement the guidelines and communicate them internally. Seminar materials will be provided free of charge as a participation benefit.
The event details are as follows: title, "Beyond Basic Countermeasures! Developing and Implementing 'Customer Harassment Guidelines' to Protect Frontline Staff"; date and time, 6 October 2026, 13:00-14:00; capacity, 500; online broadcast via Zoom; participation fee, free. After registering through the dedicated event page, the viewing link will be provided 1 business day before the event.