In 2026, Unyte and Excel Plus's logotee began trial operation of automated order processing integrated with LINE's L-Step. Quotation preparation time was shortened to approximately 5 seconds, while the process for issuing order numbers was reduced from 7 steps to 2.
Excel Plus, which operates the original-wear production service logotee, and Unyte, which provides AI-based business-efficiency solutions, built a system to automate order processing outside official LINE accounts and achieved integration using the L-Step API, which became available on 1 April 2026. Trial operation began in August 2026, and by automating the entire quotation-request process, the system established a workflow covering LINE interactions through to post-payment communications.
The core of the automation is an end-to-end workflow covering receipt of quotation requests, price calculation, preparation of quotation-response messages, automatic completion of orders, sharing of payment links and notification of scheduled shipping dates. The scope of automation was also expanded to include registration in external systems, which had previously been handled manually.
As a result, quotation preparation time was shortened to approximately 5 seconds, enabling 1 person to handle approximately 100 quotation requests per day. The process for issuing order numbers was reduced from 7 steps to 2, and a substantial reduction in work hours is expected based on the previous monthly time required.