A special reduction in repair charges for TCL-branded home appliances has been announced for individual customers affected by heavy rain and flooding in Chiba Prefecture. The eligible areas are those where the Disaster Relief Act has been applied, and the program will run from 24 August to 30 November 2026. Repair service fees will be reduced by 50% and repair parts costs by 30%.
TCL JAPAN ELECTRONICS will offer special reductions in repair charges for TCL-branded home appliances to people affected by heavy rain and flooding, primarily in Chiba Prefecture. Eligible customers are individuals in areas where the Disaster Relief Act has been applied, and the program covers breakdowns caused by the natural disaster.
Repair service fees will be reduced by 50% from the standard rate, and repair parts costs by 30%. Depending on the condition of the product, repairs may be difficult. Travel charges for on-site repairs will be discussed separately.
The application period is from 24 August to 30 November 2026. If the eligible areas are expanded, additional areas will also be accommodated. Customers should contact the TCL Customer Support Center to apply and may be asked to provide documentation confirming the damage caused by the disaster.
Jiang Zan (蒋赞), Representative Director and President, issued a comment expressing his hopes for the affected people’s recovery and stated that the company would work toward an early restoration of normal conditions.
The initiative was announced in a PR TIMES release and is provided as official information from TCL.