SUPER STUDIO, provider of the AI commerce platform ecforce, and wevnal, provider of telephone AI agents, have entered into a comprehensive alliance to jointly enhance telephone-based customer service. They will work to improve customer interactions consistently from incoming calls through consideration of cancellation.
SUPER STUDIO, provider of the AI commerce platform “ecforce,” and wevnal, provider of the telephone AI agent “BOTCHAN AICALL,” have entered into a comprehensive alliance in telephone-based customer service. The two companies aim to improve service quality and customer satisfaction for e-commerce and direct-to-consumer businesses through technology integration, business collaboration and customer support.
The alliance consists of 3 areas of cooperation, with the shared goal of enhancing customer interactions from incoming calls through cancellation and change requests for e-commerce and direct-to-consumer businesses. A survey conducted by wevnal found that 88.7% of respondents recognised a quality gap between experienced and newly appointed operators, and indicated expectations that replicating the expertise of experienced operators with AI would deliver benefits exceeding cost reductions.
The representatives of both companies said they aim to provide telephone-based customer service tailored to each individual’s circumstances by linking conversational AI technology with management information. They expressed their intention to deliver a customer-service experience capable of responding carefully from order consultations through consideration of cancellation. Going forward, they plan to expand support for businesses using ecforce in stages and promote the introduction and use of BOTCHAN AICALL, mainly for telephone orders and cancellation or change requests.
The article introduces the partner companies, an overview of their services, the issues behind the alliance and their future plans. It also cites facts said to be based on information published from wevnal’s survey.