Following unauthorized access by a third party, the company disclosed a potential incident involving the leakage of akyrise customer information and possible effects on external services used by related outsourced service providers.
On 4 November 2026, unauthorized access by a third party to the akyrise (あきゅらいず) e-commerce site was confirmed. The site was immediately closed and an investigation is under way. The leakage of customer information has been confirmed at this stage, while details including the affected customers, information items, number of cases and cause remain under investigation. No secondary damage has been confirmed at this time.
The unauthorized access may have extended beyond the e-commerce site to external services used by outsourced service providers. Specifically, there is a possibility that information was leaked through intrusion into the email distribution system provided by Arara Inc. and the delivery inquiry service operated by Sagawa Express.
Customers have been advised to change their passwords and informed how to respond to suspicious communications. Instructions on procedures to prevent further damage will be sent individually in stages. The site is scheduled to reopen after safety has been confirmed, and the company will continue to disclose the results of its investigation and the status of its response.
The company said it takes the matter seriously and will review its information management framework, including system inspections and strengthened monitoring, while strengthening the management and oversight of outsourced providers to prevent a recurrence.