アディッシュ has begun offering a data-driven customer success support service powered by the Gainsight platform. Under a BPaaS model, the service integrates data utilization with operational support, aiming to reduce churn and improve net revenue retention.
アディッシュ has begun offering a data-driven customer success support service powered by Gainsight’s customer success platform and Staircase AI, an AI customer engagement analytics tool, to strengthen its customer success support capabilities. The service adopts a BPaaS model, integrating the SaaS system with hands-on support from customer success specialists.
The service centralizes customer data to visualize health scores and automatically identify churn risks and upselling opportunities. It also analyzes conversation data across multiple channels to automatically extract customer sentiment and risks, and recommends the next actions for account managers to take.
Specific BPaaS operations include implementation and initial setup support, outsourced operations and data analysis, and AI agent training and hallucination mitigation. These services support the adoption of data utilization and ongoing improvement in NRR. Measures to address inaccurate information generated by AI are also incorporated.
Kinomura Yu (絹村 悠), Representative Director and President of Gainsight, and Edo Hiroki (江戸 浩樹), Representative Director of アディッシュ, commented that the collaboration aims to deliver data-driven customer success execution support suited to the Japanese market.