ATOMica KOMMONSカンパニー publishes a book drawing on the practical knowledge of CS KOMMONS, one of Japan’s largest customer success communities

This book was planned primarily for people with no prior experience who are seeking to move into or change careers to customer success roles, a field attracting attention as a growth industry. It is an introductory guide that portrays the realities faced by practitioners in the field. Members of CS KOMMONS led the planning, writing and editing as part of the Hataraku Project, with the book structured to help people new to customer success understand the field’s overall picture and appeal.

The book avoids technical terminology and explains the overall picture in straightforward language using familiar examples. It also offers realistic descriptions of day-to-day work from a practitioner’s perspective and presents, in roadmap form, the actions that people new to the field should focus on during their first 90 days. The chapters progress from an introductory guide through the substance of day-to-day work, career stories and learning through the community.

The publication details are as follows: the title is <i>Customer Success from Scratch: A Starter Guide to Understanding the Future Potential and Realities of the Field</i>; the authors are Nakajima Taishi (中嶋太志), Uchino Kanta (内野寛太), Imai Hiromi (今井裕美) and Kooka Takashi (小岡崇); the book was produced with the cooperation of CS KOMMONS; the release date is 29 August 2026; the formats are Kindle and paperback; it has 149 pages; and the price is ¥1,100 including tax. The book is self-published. The authors comment that, while the importance of customer success is growing, the reality of the work remains difficult to convey, and they hope the book will encourage readers to take on the challenge.