According to a survey conducted by TV Tokyo Plus, approximately 60% of respondents check in advance whether orders can be cancelled or changed, while approximately 50% proceed with their purchase even when cancellations are not allowed. As many as 63.0% said they want cancellations to remain possible before shipment.
The survey summary showed that 60% of respondents said they check before purchasing whether an order can be cancelled or changed afterward. The responses also showed that some people choose to proceed with their purchase regardless of whether cancellation is possible.
A total of 63.0% said it would be preferable to be able to cancel an order up until the product is shipped, indicating strong demand for flexibility before delivery. Whether cancellation is possible before shipment may affect purchasing decisions.
Even when cancellation or changes were not possible, 50.5% said they would proceed with the purchase. The findings suggest that buyers need to be able to check cancellation terms more easily before purchasing.