Daiwa Tax conducted a company-wide project to promote the use of Copilot, reducing working hours by 31.2%. The project covered multiple departments, including sales, design and asset management, and involved reviewing day-to-day operations and introducing automation tools in stages.
大和財託株式会社 announced a Copilot adoption project aimed at improving company-wide operating efficiency and embedding the use of generative AI, achieving a 31.2% reduction in working hours. The project covered a broad range of departments, including sales, design, asset management, construction management and administration.
The project involved reviewing day-to-day operations, selecting processes for improvement, piloting generative AI and automation tools, and verifying their effectiveness in stages. In addition to Microsoft Copilot, the company used Copilot agents, RPA and Power Apps in combination to improve efficiency.
As a specific result, total working hours, including general administrative tasks, were reduced from 692,867 minutes to 476,389 minutes, equivalent to a reduction of approximately 3,608 hours. The company plans to continue department-led operational improvements and link them to greater value for customers and business partners.
Going forward, the company said it intends to pursue the continued use of generative AI and automation tools rather than treating them as a one-off initiative, balancing productivity with operational quality and managing the combined benefits for customers, business partners and the company appropriately.