The Kiyo Bank,Ltd. introduced Helpfeel's AI knowledge search, reducing inquiry-related work by 11% and freeing up approximately 4,400 hours annually. The bank reportedly plans to reduce training costs to zero when the system is rolled out across all branches.
The Kiyo Bank,Ltd. introduced Helpfeel in June 2025. After 10 months of use, the time spent on inquiry-related work had fallen by 11%, freeing up approximately 4,400 hours on an annualized basis.
The bank is working to centrally manage internal knowledge, put the tacit knowledge of experienced employees into words and accumulate it as shared knowledge, with the aim of rolling out the initiative across all branches.
As part of the initiative, the bank is trialing at selected branches the process of documenting the tacit knowledge of veteran employees, with the intention of reallocating time to higher-value face-to-face operations in the future.
The bank has emphasized its aim of rolling out the system across all branches with zero training costs.