Pressance Corporation has introduced the resident app "totono" and is advancing the digital transformation of its property-management operations by shifting routine inquiries to the app and reducing the burden on telephone support. The service was provided by Sumasapo, with plans to make notifications paperless and expand the service in the future.
Pressance Corporation, which plans and develops newly built condominiums for families, has introduced and begun operating the resident app "totono" to strengthen support for rental-property management. The aim is to reduce the burden during busy periods, when telephone support becomes concentrated as contract renewals and day-to-day inquiries increase.
The reasons for selecting totono included its intuitive design, comprehensive coverage of the required functions, favorable balance between implementation and operating costs, and the industry knowledge and support structure of its partner, Sumasapo.
Looking ahead, the company aims to reduce the time and stress associated with telephone support at its sites by shifting routine inquiries to the app. It also plans to increase the number of registered users, make communications paperless through simultaneous distribution, and expand the service.
"totono" provides a system that enables users to check contract details and submit various applications through the app. It also offers a service that allows chat support for residents to be outsourced, with the aim of improving the efficiency of property-management departments and customer support.