Japan Airlines announced that personal information of approximately 92,000 people had leaked following unauthorised access at Amadeus, its service provider. At TBS Shopping, it was revealed that email addresses and other information for up to approximately 50,000 of its 1.1 million members had leaked.
Japan Airlines announced that Amadeus, the operator of its outsourced reservation system, had suffered unauthorised access, resulting in the leakage of personal information of approximately 92,000 people from the reservation records it had stored. The leaked data included names, reservation numbers and flight segments, as well as passport numbers, nationalities and contact details for approximately 2,000 people. The information affected was stored between 10 August 2023 and 23 September 2026.
As Amadeus systems are widely used in the aviation industry, All Nippon Airways is also reportedly checking the details of a report of unauthorised access.
Meanwhile, TBS Shopping, the e-commerce website operated under TBS Holdings, also suffered unauthorised access. Its operating company said that email addresses and other information for up to approximately 50,000 of its 1,100,000 members had leaked.
The operating company apologised deeply for the considerable inconvenience and concern caused. The situation remains pending a formal announcement of the investigation findings and the scope of the damage.