Making Japanese Companies Winners Through “Real-Time Management”: New Relic President Furudate Masakiyo (古舘正清) Discusses the Value of Business Observability (ASCII)

Furudate Masakiyo (古舘正清) of New Relic, which commands a high share of Japan’s observability market, described his vision of making Japan a global leader in real-time management and discussed becoming Executive Officer and President of the Japanese subsidiary in April 2026. He said it is important to visualize metrics directly linked to business outcomes, going beyond conventional monitoring.

Observability was described as more than simply identifying problems. By linking system metrics with business metrics, it enables real-time management that connects the impact of failures and delays to management decisions. Sharing perspectives between frontline engineers and senior management was identified as necessary.

The greatest impact is said to be in digital services and business processes. For example, S.RIDE, a taxi-dispatch app, routinely monitors ways to increase its ride fulfillment rate, illustrating the importance of a system for understanding business losses. BI was compared to a tool that uses historical data, while observability was described as promoting real-time problem-solving.

In terms of the market, New Relic’s approximately 48% share of Japan’s observability market and its position as the market leader for 7 consecutive years were highlighted. The company also outlined plans to obtain certification for developing the SAP market and form a team of dedicated consultants. As part of its partnerships, it announced collaboration with Japan Business Systems in July 2026 and set a target of increasing partner revenue from the current 15% to 50% by fiscal 2030.

Strengthening the partner ecosystem and expanding engagement at the CxO level were also identified as key priorities. Organizational structures and community-building initiatives to promote the adoption of real-time management were presented as future measures.