Pacific Net Co.,Ltd. will launch TeamViewer ONE, a digital workplace management platform, on 14 September 2026. By integrating it with its LCM service, the company will support greater visibility into IT operations and proactive improvement.
Against a backdrop of increasingly complex IT operations driven by the expansion of hybrid work, a shortage of IT personnel, and growing use of SaaS and cloud services, companies are being required to identify issues early based on data and make proactive improvements. With conventional, inquiry-driven operations, there are cases where the root causes of problems are not fully identified and recurrence is not adequately prevented. Interest in DEX (digital employee experience) is also growing.
TeamViewer ONE is a comprehensive digital workplace management platform that integrates remote connectivity and DEX functions. It provides visibility into endpoint status and user experience, enabling monitoring, proactive remediation, and automation. Its key features and expected benefits are also presented.
The service will launch on 14 September 2026. By combining it with Pacific Net's LCM service, the company will strengthen its support offering beyond conventional IT asset management by continuously monitoring users' IT environments and helping drive improvements. Comments from representatives of the Japanese entities and TeamViewer Japan are also included.