The Tokyo Metropolitan Government published an overview of consumer affairs consultations for fiscal 2025, reporting 145,501 consultations in Tokyo, up 9.8% from the previous period. Consultations related to EC increased, while door-to-door sales consultations rose in areas including solar power.
According to the overview of consumer affairs consultations for fiscal 2025 published by the Tokyo Metropolitan Government, the number of consumer affairs consultations in Tokyo rose 9.8% from the previous period to 145,501, indicating an overall increase. Many consultations involving EC and online sales were triggered by social media advertisements, accounting for 26.2% of the total.
Among online-sales and EC consultations, problems such as non-delivery and inferior products stood out, totaling 3,490 cases, up 165.0% year on year. Consultations about subscription purchases also remained high at 4,921. Cosmetics accounted for 2,108 cases and health foods for 1,759, together representing 78.6% of the total.
Door-to-door sales consultations totaled 12,793, or 8.8% of the total, with consultations involving solar power and all-electric homes increasing against the backdrop of subsidy use. Solar-panel distribution-board inspection scams and emergency-response issues were among the main factors, and the average contract value was approximately ¥4.63 million. By age group, people in their 50s accounted for the most cases, followed by those in their 40s and 60s, with 177, 166 and 154 cases, respectively.