Advanced Media announced AmiVoice Mobile Genie, a new business solution that uses AI to analyze mobile phone calls and automate post-call operations. The service is scheduled to launch on 2 November.
On 27 October, Advanced Media announced that it would begin offering AmiVoice Mobile Genie, a new business solution that uses AI to analyze mobile calls and automatically perform post-call operations, from 2 November. The solution combines its proprietary speech recognition technology, AmiVoice, with generative AI to convert conversations into data that can be shared and used within the company.
The solution transcribes calls into text, which generative AI then analyzes in context. It automatically supports post-call tasks such as sales meeting summaries, customer management and CRM/SFA integration, visit scheduling and email draft creation. Starting with everyday calls, it also supports the detection of customer harassment and compliance checks.
The solution can be implemented without changing existing telephone numbers or telecom operators, and supports call-recording services from Docomo, au, SoftBank and Rakuten Mobile. Some features are restricted on Rakuten Mobile. Rather than remaining as personal notes as before, records are accumulated in a searchable, shareable and analyzable format, strengthening operational record-keeping and information sharing at the front line.
Companies may be able to expand the scope of business automation based on telephone calls and advance the use of sales and customer-service data across the organization.