Looop, operator of the Looop Denki electricity retail service, has adopted the Receivables Collection Robot digital infrastructure for dunning and collections. It plans to integrate the system with Billing Management Robot to automate dunning using email, SMS and IVR, with the aim of building optimal dunning workflows for each service.
Looop Inc., operator of Looop Denki, announced that it had adopted the Receivables Collection Robot digital infrastructure for automating dunning and collections. The company already uses the Billing Management Robot billing and receivables management system to automate postal mailings. With this latest adoption, it will also automate dunning by email, SMS and IVR to strengthen fee collections.
The background to the adoption includes the fact that, while dunning notices had previously been prepared and mailed through Billing Management Robot, dunning activities other than the notices were handled outside the system, and there were challenges in using SMS and IVR for collections. The Receivables Collection Robot was evaluated favorably for its ability to integrate these functions and prepare and automatically execute appropriate dunning templates for each service.
Since its founding in 2011, Looop has expanded its business in the energy sector. It currently focuses on the Looop Denki electricity retail business, while also developing and operating renewable energy generation and battery storage facilities and providing energy management services. ROBOT PAYMENT INC. provides digital infrastructure for billing and receivables management. Through Looop's adoption of its Receivables Collection Robot, the partnership aims to support improvements in Looop's cash flow.