PagerDuty announced that it will begin offering its new product portfolio in the Japanese market, centred on the SRE agent Paige, to integrate incident detection, response and recurrence prevention through human-AI collaboration. It aims to deliver autonomous operations through 3 pillars: Paige, PDRP and PD Labs.
PagerDuty announced a new product portfolio for the Japanese market and said general availability will begin on 3 November 2026. The offering consists of 3 components: the SRE agent Paige; the core product PagerDuty Reliability Platform (PDRP); and the AI innovation centre PD Labs. The aim is to cover the process from incident detection through resolution and recurrence prevention on a single platform.
Paige functions as a member of operations, engineering and DevOps teams, advancing detection, response and automation across these functions. Hybrid operations, in which personnel are called in only when human judgement is required, are set as the default. Knowledge from resolved incidents is stored in a knowledge database as an organisational asset.
PDRP is the core product integrating AIOps, incident management and automation, and provides Paige with the operational information needed to make decisions and take action. It consists of platform fees based on the scale of use and a credit system for events, AI actions and seats.
PD Labs is an AI innovation centre offering preview features including visualisation of dependencies between services, Deep Investigation and SRE Workbench. It plans to co-create future functionality with customers.