As reducing the burden of infrastructure operations becomes a challenge in advancing digital transformation, this article introduces how standardized, off-the-shelf services and shared operations can address the IT resource constraints that conventional outsourcing fails to resolve, transforming the IT department into an organization that drives business growth.
Companies advancing digital transformation often struggle to balance proactive and defensive IT, placing a heavy burden on infrastructure operations. In some cases, conventional outsourcing has failed to deliver the expected reduction in workload, while operations have become increasingly dependent on individuals and opaque.
The introduction of standardized, off-the-shelf services and shared operations is cited as a key to breaking this impasse. Taking a different approach from conventional outsourcing, these measures aim to transform the IT department into an organization that drives business growth.
This article examines specific ways to put these measures into practice, including how their introduction can prompt a review of the way operations are managed.
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