ソフトフロントホールディングス announced that it had adopted the AI voicebot “commubo” to handle cancellation requests for the carbonated bath additive “HOT TAB.” The adoption was based on a timely disclosure dated 8 October 2026.
ソフトフロントホールディングス announced that it would transition the cancellation request process for the carbonated bath additive “HOT TAB,” which it sells, to an AI-enabled voice service. The new cancellation request service will be handled by the AI voicebot “commubo.” This establishes a system for automating the processing of customers’ cancellation requests. The announcement was included in a timely disclosure dated 8 October 2026.
“HOT TAB” is a type of bath additive, and cancellation procedures had formed part of the customer inquiry response process. The newly introduced commubo is intended to automate the processing of cancellation requests. The initiative is positioned as part of an internal effort to improve the efficiency of customer service.
The timing for the start of operations and details of the specific procedure flow are expected to be provided in additional disclosure materials. Readers should pay attention to the progress of digitization in cancellation request processing and the strengthening of the company’s customer service framework.