Poppins, a major childcare services provider, said unauthorised access by a third party caused a major disruption to its system infrastructure, affecting bookings and staff scheduling. It said no personal information had been leaked.
Poppins, a major childcare services provider, reported a major disruption beginning in the early hours of the 7th following unauthorised access to a data centre provided by SoftBank subsidiary IDC Frontier. The incident has affected care service bookings and staff scheduling. The cause and scope of the disruption remain under investigation.
Poppins said it plans to build its own alternative environment until service is restored, and will continue handling customer enquiries by telephone, email and other means. During the disruption, customer communications and booking services are expected to be handled through alternative channels.
According to the official announcement, no personal information leak has been confirmed. A formal explanation of the expected restoration date and scope of the impact is awaited. The incident may prompt a re-examination of coordination with other businesses and the company’s service delivery arrangements.