Rakuten Group announced plans to implement an AI store manager and indicated that it aims to provide 24-hour customer service. President Mikitani Hiroshi (三木谷 浩史) introduced the company's AI strategy.
Rakuten Group disclosed plans to implement an AI store manager and indicated that it intends to expand the use of AI in e-commerce. The announcement highlighted the possibility of AI-powered automated in-store operations being provided around the clock.
President Mikitani Hiroshi (三木谷 浩史) explained the company's AI strategy, identifying e-commerce initiatives and digital marketing using generative AI as key areas of focus going forward.
The report focused on the company's approach to using AI and outlined the potential for more sophisticated operation of its e-commerce marketplace, centered on Rakuten Ichiba.