In Japan’s IT industry, the conflation of business processes and workflows has been identified as contributing to delays in DX, while the excessive use of technical terms is said to hinder companies’ understanding. The article discusses the current issues, citing FDE as an example.
Some companies in the IT industry have been criticized for confusing business processes with workflows, which is said to be hindering digital transformation (DX) initiatives.
The author cites the excessive use of translated terms such as FDE (forward-deployed engineer) as an example, arguing that the proliferation of technical terminology makes it difficult for client companies to understand matters correctly. The article also touches on the stance of the media and vendors while questioning the essence of the problem.
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