Matsuya Foods suspended its official app and website after detecting unauthorized access from outside the company. Its Matsu Ben Net bento-ordering service, mobile ordering and Matsu Ben Delivery bento delivery service also remain unavailable.
Matsuya Foods announced that it had suspended its official app and website after detecting unauthorized access from outside the company. The suspension also covers Matsu Ben Net, the bento-ordering service within the official app, mobile ordering and the Matsu Ben Delivery home-delivery service.
At 10:41 p.m. that day, the company announced through its official X account that the website, app and Matsu Ben Net had been suspended for emergency maintenance. Posts reporting the outage appeared one after another on X from that evening, along with reports of payment errors.
Matsuya Foods said it was working to identify the cause and scope of the impact, prevent further damage and confirm safety, and that it would provide a further update on when services would be restored.