Shimano has announced a crash replacement program for its new Dura-Ace WH-R9370 series wheels. If a wheel is damaged in an accident or fall within 3 years of purchase, the same wheel can be obtained at 30% off the manufacturer's suggested retail price, regardless of where it was purchased.
Shimano has announced a crash replacement program for its new Dura-Ace WH-R9370 series wheels. The program covers the WH-R9370 series and applies regardless of the store where the wheel was purchased.
The eligibility condition is that the wheel must be damaged in a riding accident, fall, or similar incident within 3 years of purchase. If the conditions are met, the same wheel can be purchased at 30% off the manufacturer's suggested retail price.
Products purchased from Premium Wheel Shops are covered by a separate crash replacement program. The program covers multiple models, including the WH-R9370 series, and allows a replacement wheel to be obtained at 40% off if damage occurs within 3 years of purchase.
Models covered by the Premium Shop program include the WH-R9370, WH-R9270, WH-R8170, WH-RS710, and GRX. Detailed conditions are provided on the relevant information pages.