The on-demand municipal webinar is now available, featuring the latest cases in customer harassment prevention and front-desk digital transformation using AI speech recognition. A demonstration explains how Toride, Ibaraki, uses the technology.
The on-demand version of the municipal webinar “Protecting Staff from Verbal Abuse! The Latest Cases in Customer Harassment Prevention and Front-Desk Digital Transformation Using AI Speech Recognition” is now available. The viewing period runs through 31 March 2027. The webinar lasts approximately 12 minutes and is available free of charge. After registering through the application form, viewers will receive the viewing URL in an automatic reply email.
The seminar explains how digital technology can support on-site responses as amended legislation taking effect in October 2026 makes measures against customer harassment mandatory for employers. It also presents, with a demonstration, a case study from Toride, Ibaraki, where AI speech recognition and emotion analysis are used to monitor consultation rooms and support staff through alerts and help buttons with the “AmiVoice Front-Desk Response Solution.”
The webinar is intended for municipal officials considering measures against customer harassment in interactions with residents, those seeking to reduce staff workloads, those interested in examples from other municipalities, and those interested in front-desk digital transformation. The organizer is Advanced Media,Inc. The guidance also states that photography and recording are prohibited and that participation by competitors is not permitted.