A column arguing that the essence of DX is “transformation” beyond digitization. Many companies currently stop at digitization and are said not to have moved into genuine organizational and business transformation.
DX stands for Digital Transformation, and the explanation emphasizes that it is important not only to digitize operations but also to fundamentally change how work is done, as well as the organization and the business. Digitization can improve operational efficiency and lead to the introduction of new tools, but it is said not to have resulted in transformation.
As to why companies do not progress to X, it is pointed out that many move forward with digitization while leaving the existing workplace and organization intact, with existing structures such as approval processes and departmental divisions becoming obstacles. Simply adding new technology while preserving conventional methods is not considered genuine DX.
DX is considered an issue for management itself, not merely a task for the IT department. The question is said to be not what to digitize, but how the company wants to change and what value it wants to provide to customers.
The article closes by asking readers, “Is your company’s DX merely making work digital, or is it truly changing the company?” It states that the presence of people who can execute transformation is essential.