AirTrip sent password reset guidance emails to some members and announced the measures on its official website. Members should follow the instructions provided at their next login to reset their passwords, while those who did not receive an email do not need to take any special action.
AirTrip announced on its official website that it had sent password reset guidance emails to some members. The affected members were instructed to reset their passwords as a security measure.
They will reset their passwords by following the on-screen instructions to set a new password when they next log in to AirTrip. Those who have not received a guidance email do not need to take any special action.
The company explained that, after detecting unauthorised access to its servers and conducting an investigation, it had confirmed the possibility that password information in protected form may have been obtained. The passwords were encrypted and hashed, and were disabled to prevent unauthorised use by third parties.
Personal data that could identify members, including their names, email addresses, phone numbers and credit card information, was not affected. Other information was protected through encryption or hashing. Contact details for enquiries were also provided.