The Japanese subsidiary of Tech Mahindra, which operates call-center services for Amazon, dismissed all 50 employees at once on the condition that they relocate to Malaysia. The dismissals accompanied the withdrawal from operations in Japan, and former employees appealed for help over their difficult circumstances, including the relocation proposal and failure to receive separation certificates.
The Japanese subsidiary of Tech Mahindra, an Indian IT services company contracted to provide call-center services for online retail giant Amazon, dismissed all 50 employees at once. Former employees held a press conference in Tokyo and explained that the dismissals accompanied the withdrawal from call-center operations in Japan.
The company has an office in Tokyo, but its employees worked from home across the country. In July, the 50 employees were told to either accept dismissal or relocate to Malaysia. The union subsequently held discussions seeking to maintain their employment in Japan, but the company was unable to accommodate the request, and the employees were dismissed at the end of August. It was also reported that procedures had been delayed, including the mailing of separation certificates.
At the press conference, former employees said they were deeply confused because the dismissal notice came just after a particularly busy period, and complained that procedures for receiving unemployment benefits were not progressing. They also said the delays were affecting applications for sickness and injury benefits under health insurance.
In response to inquiries, the company said it would refrain from commenting because it was still discussing the details with senior management. It has not disclosed how it will respond going forward or when specific terms will be made public.