2026 JCSI (Japan Customer Satisfaction Index) Fourth Survey Results: Dormy Inn Ranked No. 1 in the Business Hotel Category for the Seventh Consecutive Year!

In the fourth 2026 survey of the Japan Customer Satisfaction Index, Dormy Inn, operated by Kyoritsu Maintenance Co., Ltd., ranked 1st in the business hotel industry for the seventh consecutive year.

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The story

According to the results of the fourth 2026 JCSI survey, Dormy Inn ranked first in the business hotel industry. The brand included in the survey is operated by Kyoritsu Maintenance Co., Ltd.

Dormy Inn has maintained its No. 1 ranking in the industry for 7 consecutive years. Kyoritsu Maintenance Co., Ltd. operates the brand for the purposes of this survey, and the company’s initiatives are said to have been evaluated.

At a glance

Target industry categoryBusiness hotel industry

Award-winning brandDormy Inn

Consecutive years1st place for 7 consecutive years

Operating companyKyoritsu Maintenance Co., Ltd.

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