PKSHA Technology said that, over the 14 years since its founding, it has worked with more than 4,800 companies to bring AI into society, and that rather than AI replacing people, “in-between AI” that connects people with one another and people with organisations is spreading.
In Japan, AI that supports communication between people and peripheral business operations, rather than replacing people, is spreading in the workplace. This is the so-called “in-between AI.”
The founder of PKSHA Technology said the company had worked with more than 4,800 companies over the past 14 years to bring AI into society, and pointed out that “AI that replaces people” has not actually become as widespread as expected.
Instead, AI is spreading to automate and support peripheral tasks that supplement human work, such as preparing care records, meeting minutes and documents between medical consultations. The founder said this offers clues to the current state and future of AI adoption in Japan.