Reputation Decline
First written in FY2016. 2 of 4 entries say "Restated". Latest entry: FY2021.
The whole theme swung hardest in 2026: 3 of 26 companies on the "Worse" side.
67 other companies' latest entry also says "Restated".
- FY2021RestatedAnnual report
「The company has established a system for continuously monitoring information and responding promptly to customer feedback received by the Group.」
The policy of monitoring information, responding to customer feedback, conducting customer service training, and ensuring thorough compliance in response to reputational risk remains in place. - FY2020MitigatedAnnual report
「The Group conducts internal and external training and internal examinations to improve employees' customer service capabilities and ensure thorough compliance, and also works to mitigate risks by utilizing external specialist organizations.」
The company is working to mitigate reputational risk by strengthening customer service capabilities and compliance through internal and external training, internal examinations, and the use of external specialist organizations. - FY2017RestatedAnnual report
「If the Group's brand image deteriorates as a result of media reports or defamatory comments and other postings on the internet, this may affect the Group's business results and financial condition.」
The risk of deterioration in the brand image caused by media reports and internet postings has been reiterated. - FY2016First statedAnnual report
「If the Group's brand image deteriorates as a result of media reports or defamatory comments and other postings on the internet, this may affect the Group's business results and financial condition.」
In connection with its business model, which emphasizes in-store counseling and after-sales care, the company identifies deterioration in its brand image caused by media reports and information on the internet as a risk.