Belc (9974) · InitiativeAdvanced
Guidelines for Addressing Inappropriate Conduct by Customers
First written in FY2024. 1 of 2 entries say "Advanced", first in FY2026. Latest entry: FY2026.
2entries
3years
0from disclosures
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Protecting employees through measures to address customer harassmentA theme 1 companies write about · 1 as a headwind · 0 as a tailwind
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- FY2026AdvancedAnnual report
「The Company has established and published a code of conduct addressing these issues and posted it in stores. Based on the results of employee surveys, it is reducing psychological burdens on employees and considering their privacy, including by changing name badges used when serving customers so that names are not displayed.」
Regarding the code of conduct for inappropriate conduct by customers, the Company describes specific measures extending beyond publication and in-store posting to changing name badges so that names are not displayed. - FY2024First statedAnnual report
「In November 2023, the Company established and published a code of conduct addressing these issues from the perspective of its duty to ensure employee safety.」
In response to issues in which inappropriate words, actions or conduct by customers cause employees confusion or discomfort, the Company formulated and published a code of conduct in November 2023.