Reputational Damage Caused by Rumors on the Internet and Social Media
First written in FY2018. 3 of 5 entries say "Restated". Latest entry: FY2023.
1 other company's latest entry also says "Restated".
- FY2023RestatedAnnual report
「Even if reputational damage is unrelated to the Group or its stakeholders, it could affect the Group’s brand image, social credibility and performance if it affects the image, social standing or reputation of the food-service market as a whole.」
The Group continues to identify the risk of impacts on its brand and credibility, including reputational damage affecting the food-service market as a whole and not directly related to the Group. - FY2021RestatedAnnual report
「As the Group provides products and services to general consumers, if reputational damage were to arise and spread due to the publication on Internet bulletin boards, social media and other channels of inappropriate posts or images relating to the Group or its stakeholders, the Group’s brand image, social credibility and performance could be affected, regardless of whether the content is true.」
The Group continues to identify the risk of reputational damage caused by inappropriate posts and images on social media and other channels. - FY2020WorsenedAnnual report
「Even if reputational damage is unrelated to the Group or its stakeholders, it could affect the Group’s brand image, social credibility and performance if it affects the image, social standing or reputation of the food-service market as a whole.」
The scope of reputational damage has been expanded beyond posts relating to the Group or its stakeholders to include the reputation of the food-service market as a whole. - FY2019RestatedAnnual report
「As the Group provides products and services to general consumers, if rumors or false information were to arise and spread through posts on Internet bulletin boards, social media and other channels, or through mass-media reports resulting from such posts, the Group’s performance could be affected by lower sales due to a deterioration in its brand image and social credibility.」
The Group continues to disclose the risk of rumors and false information spreading through bulletin boards, social media and mass-media reports. - FY2018First statedAnnual report
「As the Group provides products and services to general consumers, if rumors or false information were to arise and spread through posts on Internet bulletin boards, social media and other channels, or through mass-media reports resulting from such posts, the Group’s performance could be affected by lower sales due to a deterioration in its brand image and social credibility.」
The disclosure explicitly identifies the emergence and spread of rumors and false information through bulletin boards, social media and mass-media reports as risks that could affect the brand image and sales.